Help and account

Troubleshooting

Fixes for the problems people meet most, what to try first, and what to send us if it still does not work.

Choose an example to copy it, then try it in Jevie.

Try these firstCommon problemsWhat to send support

Try these first

• doctor (or setup check)Jevie checks its permissions, tools, Chrome extension and accounts, and says how to fix each gap
• PermissionsSystem Settings → Privacy & Security: turn on Jevie under Accessibility, Microphone and, for screen questions or screen memory, Screen Recording
• RestartQuit Jevie (Activity Monitor, or Force Quit with ⌘⌥Esc) and open it again
• UpdateOpen jevie://update; Jevie also checks daily (installing and updating)
• how do i …Jevie answers from these docs

Common problems

⌘ Space opens Spotlight instead

Spotlight keeps ⌘ Space until it is moved. Open jevie://onboarding to rerun the one-click move to ⌥ Space, or change it in System Settings → Keyboard → Keyboard Shortcuts → Spotlight. Meanwhile ⌘⌘ opens Jevie by voice.

Jevie can't press anything

Turn on both Jevie and JevieAX in System Settings → Privacy & Security → Accessibility. If they are on, toggle them off and on, then restart Jevie. A new version signed differently asks again.

Dictation hears nothing

• Turn on Jevie under Privacy & Security → Microphone.
• is my mic muted or audio devices shows the microphone in use; use airpods switches.
• Bluetooth earbuds take a moment to wake; speak once the capsule's notice has gone.
• Hold ⌘ on its own; a chord like ⌘C never opens the microphone.
• In a password field your words are copied instead; ⌘V pastes them.

Chrome tabs aren't found

Say doctor to see if the Jevie Bridge extension is attached. If not: chrome://extensions → Developer mode → Load unpacked → ~/Library/Application Support/Jevie/Chrome Extension, and pin it; its popup says attached. Only Chrome and Chromium browsers are supported.

macOS won't open Jevie the first time

Until the app is notarised, right-click Jevie in Applications → Open, then Open again. Still refused: System Settings → Privacy & Security → Open Anyway. Needed once.

A coding agent's session doesn't show

• sessions lists live and recent sessions, those asking you first.
• Claude Code needs Jevie's hooks; if you skipped them, finish at jevie://setup → Getting started.
• Other agents (pi, OpenCode, Gemini CLI, Cursor, Copilot, Amp, Aider and more) show only while running in a terminal, within ten seconds; one-shot runs are not listed.
• To reply from Jevie or your phone, run the agent in herdr, tmux or Jevie's own terminal; Jevie cannot type into Apple's Terminal or Ghostty.

My phone won't pair

• Say pair my phone and scan within ten minutes.
• Pairing comes with Care and the free week (plans).
• The Mac must be awake and online.
• Without Tailscale the address changes when the tunnel restarts, so pair again; with Tailscale on both it never changes.
• my phones lists them; forget phone 4f2a removes one to pair fresh.

An answer did the wrong thing

• not this? … under the answer offers the next likeliest meanings, one ↵ away.
• undo puts back Jevie's last move, rename, copy or trash.
• undo that reverts a change to how Jevie works.
• sj means start claude in jevie teaches a word of yours (changing Jevie).
• Deleting, sending or running a command always asks first unless you allowed it (approvals).

What to send support

Write to support@jevie.ai with your device (Mac, Windows, iPhone or Android), and:

• the sentence word for word, and what you expected;
• what doctor reports (a screenshot is fine);
• your version, from right-click Jev → About Jevie;
• when it happened.

Every request is on your Mac's record page, http://127.0.0.1:63798/; nothing from it reaches us unless you send it (privacy).

Related

Updated 1 November 2026 · Something wrong or missing? Tell us