Support

Write to support@jevie.ai. Say which device you use (Mac, Windows, iPhone, Android) and what happened. In the app, ask Jevie “help” or “how do I …” first: it answers from its own guide.

Pairing your phone

On the Mac, say “pair my phone” and scan the code it shows from the phone app's menu. Without a Mac, the phone answers through Jevie Cloud.

Deleting your account

From the app: open the menu on the phone app, then Delete my Jevie Cloud account, and tap again to confirm. If you are on Pro or Max, cancel first with Manage plan.

Without the app: email support@jevie.ai with the subject “Delete my Jevie Cloud account”. We delete it within 30 days and reply when it is done.

What is deleted: your Jevie Cloud token and its usage record. What stays: what you asked and noted on your own devices, until you delete it there or uninstall the app; payment records Stripe must keep by law. See Privacy.

Cancelling a plan

In the app, open the plan and choose Manage plan. A plan bought through Apple or Google is cancelled in that store's subscription settings.